Return & Refund Policy.

We stand behind OLEACORE®. If you are not satisfied with your purchase, our 60-day satisfaction guarantee is designed to make it right.

60-day satisfaction guarantee

We want you to feel confident trying OLEACORE®. If you are not satisfied with your first purchase for any reason, contact us within 60 days of the delivery date and we will arrange a refund or replacement, where eligible.

What can be returned

• Unopened products — sealed bottles in original packaging may be returned within 60 days of delivery.
• Opened first bottle — if you tried one bottle of your first order and were not satisfied, we may offer a partial refund or replacement on a case-by-case basis when you contact us within 60 days.
• Damaged or defective items — products received damaged, leaking, or with a broken seal can be returned for a full refund or replacement, including postage costs.

What cannot be returned

• Products purchased from third-party retailers or resellers.
• Products returned after 60 days from the delivery date.
• Products that have been used beyond a single opened bottle of a first order.
• Items marked final sale or promotional bundles where stated.

How to start a return

1. Email us at hello@oleacore.com.au with your order number, the item you wish to return, and the reason for the return.
2. Our team will review your request and reply with return instructions and the correct return address within 2 business days.
3. Pack the item securely in its original packaging where possible and send it using a tracked service. We recommend keeping proof of postage.
4. Once we receive and inspect the item, we will process your refund or send a replacement within 5-7 business days.

Refunds

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the funds may take 3-10 business days to appear in your account. Shipping costs are non-refundable unless the return is due to a damaged or defective item or an error on our part.

Exchanges

We do not offer direct product exchanges. If you would prefer a different item, please return the original product for a refund and place a new order.

Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact us

For any return or refund questions, please contact us at hello@oleacore.com.au. We aim to respond to all enquiries within 2 business days.